1. Website Publisher

The website www.amaanatouna.com is published by:

Company name: Amaanatouna

Commercial licence number: 2539813.01

Free zone: Shams Freezone

Address: Sharjah, United Arab Emirates (UAE)

Customer service email: salam@amaanatouna.com

Amaanatouna is a company duly registered and operating under the laws and regulations of the United Arab Emirates, within the Shams Freezone framework (Sharjah Media City).

 

2. Website Activity

Amaanatouna is a children’s Islamic spiritual education platform. The website exclusively offers digital products in the form of audio ebooks in EPUB (Electronic Publication) format.

No physical product is sold on this website. There is no postal or physical delivery associated with any purchase made on www.amaanatouna.com.

 

3. Nature of Products — Digital Goods

All products offered for sale on www.amaanatouna.com are dematerialised digital goods, namely audio ebooks in EPUB format.

In accordance with the rules applicable to digital content:

• Files are available for download immediately upon payment confirmation.
• Delivery is made exclusively by electronic means (direct download or email transmission).
• No physical delivery is planned, guaranteed, or possible.

 

4. Refund Policy — No Right of Withdrawal

Given the dematerialised nature of the products offered, no refund will be granted after purchase.

 

Digital goods (audio ebooks in EPUB format) are made available immediately upon payment, and their download or transmission makes any return impossible. By completing a purchase, the buyer expressly acknowledges that the digital content is made available immediately and accordingly waives any right of withdrawal.

 

This policy is consistent with the provisions generally applicable to digital content under consumer protection legislation.

 

5. Technical Support — File Delivery Issues

Amaanatouna is committed to ensuring that purchased digital files are successfully received. In the event of a technical issue preventing the download or receipt of a file:

• The customer must contact customer service at: salam@amaanatouna.com
• Providing the email address used at the time of purchase, the order number, and a description of the issue encountered.
• Amaanatouna undertakes to resend the file as many times as necessary until the customer confirms successful receipt (opt-in confirmation).

 

This technical support service does not constitute a refund and shall not be interpreted as such. It is solely an assistance with digital delivery.

 

6. Intellectual Property

All content on www.amaanatouna.com — including, but not limited to, audio ebooks, texts, illustrations, logos, graphics, sound recordings, and any other elements — is the exclusive property of Amaanatouna or is used with prior authorisation.

 

Any reproduction, distribution, modification, translation, or exploitation for commercial or non-commercial purposes, without prior written authorisation from Amaanatouna, is strictly prohibited and may constitute an infringement of intellectual property rights.

 

7. Personal Data Protection

Amaanatouna collects and processes its customers’ personal data (name, email address, payment data) solely for the purpose of processing orders and providing after-sales service.

This data is:

• Collected with the user’s consent.
• Used solely for the purposes for which it was collected.
• Not sold or transferred to third parties for commercial purposes.
• Stored securely.

 

In accordance with general data protection principles, each user has the right to access, rectify, and delete their personal data by submitting a request to: salam@amaanatouna.com

 

8. Cookies

The website www.amaanatouna.com may use cookies to enhance the user experience, analyse website traffic (visitor statistics), and ensure the proper functioning of the online ordering system.

Users may configure their browser to refuse cookies. However, certain features of the website may not function correctly as a result.

 

9. Limitation of Liability

Amaanatouna endeavours to ensure the availability and quality of the website and its content. However, Amaanatouna shall not be held liable for:

• Temporary or permanent unavailability of the website due to circumstances beyond its control.
• Errors or inaccuracies in product descriptions.
• Any indirect damage resulting from the use of the website or digital products.
• Compatibility issues between the EPUB format and certain devices or reading applications — it is the buyer’s responsibility to verify compatibility prior to purchase.

 

10. Governing Law and Jurisdiction

This legal notice is governed by the laws of the United Arab Emirates. Any dispute relating to the use of www.amaanatouna.com or the products offered shall be subject to the jurisdiction of the competent courts of Sharjah, UAE, unless otherwise required by mandatory law.

 

11. Contact

For any enquiry regarding this legal notice, our products, or customer service:

Email: salam@amaanatouna.com

Amaanatouna — Shams Freezone, Sharjah, UAE

Commercial licence no. 2539813.01

Last updated: 15 March 2026